Case Studies
Turning srtategy into results
Case Studies
Turning srtategy into results
The project
Planning and implementation of service and logistics centers
Client
sraeli transportation compant
Users
Support reps & contractors
Technologies
DYNAMICS 365 - Cloud portal and App
Implementation
1
Dozens of guided workflows
2
Automating internal & external communication
3
SLA-based control and monitoring
Accomplishments
1
Reduced response times for hazards & malfunctions
2
Enhanced contractor management
3
User-driven business logic
4
Reduced training times
The project
B2B product for certifying caregivers
Client
International startup
Users
Administrators & caregivers
Technologies
LARAVEL 5, STORYLINE
Implementation
1
Mixed media & video
2
Aligning with strict regulations
3
Interfaces for service providers
4
Manager-employee communication in geographic dispersion
5
Tailoring for various populations
Accomplishments
1
Quick launch
2
Easy to useApp
3
Support for product market penetration
The project
CRM planning and cross-org digital service implementation
Client
Major municipality
Users
Clerks and residents
Technologies
DYNAMICS 365 ON CLOUD, LARAVEL 5
Implementation
1
Dozens of guided workflows
2
Automating internal & external communication
3
Managing document reception and review
4
Core-systems interfaces
5
SLA-based control and monitoring
Accomplishments
1
Making services digitally accessible
to residents
2
Faster response and handeling times
3
Significant reduction in paperwork
4
Improved alignment with the
organization's policies
The project
Planning and implementation of an operational CRM
Client
Esthetician clinic
Users
Reps, secretaries, nurses, and doctors
Technologies
DYNAMICS 365 ON CLOUD. LARAVEL 5
Implementation
1
Automated process from ad to payment
2
Skill and resource-based meeting scheduling
3
Digitalization of medical records
4
Continuous management of consultations,
appointments, and treatments
Accomplishments
1
Making services digitally accessible
2
Closing sales and treatment cycles
3
Optimal use of resources
The project
Operational efficiency plan
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Planning workflows prior to CRM implementation
Client
Leading infrastructure company
Users
Reps and field techs
Technologies
SALESFORCE
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
4
Avoiding redundant actions
5
Proactive approach to customers
The project
Production floor management software planning and implementation
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Production floor management software planning and implementation
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling
procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Planning and implementation of service and logistics centers
Client
sraeli transportation compant
Users
Support reps & contractors
Technologies
DYNAMICS 365 - Cloud portal and App
Implementation
1
Dozens of guided workflows
2
Automating internal & external communication
3
SLA-based control and monitoring
Accomplishments
1
Reduced response times for hazards & malfunctions
2
Enhanced contractor management
3
User-driven business logic
4
Reduced training times
The project
B2B product for certifying caregivers
Client
International startup
Users
Administrators & caregivers
Technologies
LARAVEL 5, STORYLINE
Implementation
1
Mixed media & video
2
Aligning with strict regulations
3
Interfaces for service providers
4
Manager-employee communication in geographic dispersion
5
Tailoring for various populations
Accomplishments
1
Quick launch
2
Easy to useApp
3
Support for product market penetration
The project
CRM planning and cross-org digital service implementation
Client
Major municipality
Users
Clerks and residents
Technologies
DYNAMICS 365 ON CLOUD, LARAVEL 5
Implementation
1
Dozens of guided workflows
2
Automating internal & external communication
3
Managing document reception and review
4
Core-systems interfaces
5
SLA-based control and monitoring
Accomplishments
1
Making services digitally accessible
to residents
2
Faster response and handeling times
3
Significant reduction in paperwork
4
Improved alignment with the
organization's policies
The project
Planning and implementation of an operational CRM
Client
Esthetician clinic
Users
Reps, secretaries, nurses, and doctors
Technologies
DYNAMICS 365 ON CLOUD. LARAVEL 5
Implementation
1
Automated process from ad to payment
2
Skill and resource-based meeting scheduling
3
Digitalization of medical records
4
Continuous management of consultations,
appointments, and treatments
Accomplishments
1
Making services digitally accessible
2
Closing sales and treatment cycles
3
Optimal use of resources
The project
Operational efficiency plan
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Planning workflows prior to CRM implementation
Client
Leading infrastructure company
Users
Reps and field techs
Technologies
SALESFORCE
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
4
Avoiding redundant actions
5
Proactive approach to customers
The project
Production floor management software planning and implementation
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Production floor management software planning and implementation
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling
procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Planning and implementation of service and logistics centers
Client
sraeli transportation compant
Users
Support reps & contractors
Technologies
DYNAMICS 365 - Cloud portal and App
Implementation
1
Dozens of guided workflows
2
Automating internal & external communication
3
SLA-based control and monitoring
Accomplishments
1
Reduced response times for hazards & malfunctions
2
Enhanced contractor management
3
User-driven business logic
4
Reduced training times
The project
B2B product for certifying caregivers
Client
International startup
Users
Administrators & caregivers
Technologies
LARAVEL 5, STORYLINE
Implementation
1
Mixed media & video
2
Aligning with strict regulations
3
Interfaces for service providers
4
Manager-employee communication in geographic dispersion
5
Tailoring for various populations
Accomplishments
1
Quick launch
2
Easy to useApp
3
Support for product market penetration
The project
CRM planning and cross-org digital service implementation
Client
Major municipality
Users
Clerks and residents
Technologies
DYNAMICS 365 ON CLOUD, LARAVEL 5
Implementation
1
Dozens of guided workflows
2
Automating internal & external communication
3
Managing document reception and review
4
Core-systems interfaces
5
SLA-based control and monitoring
Accomplishments
1
Making services digitally accessible
to residents
2
Faster response and handeling times
3
Significant reduction in paperwork
4
Improved alignment with the
organization's policies
The project
Planning and implementation of an operational CRM
Client
Esthetician clinic
Users
Reps, secretaries, nurses, and doctors
Technologies
DYNAMICS 365 ON CLOUD. LARAVEL 5
Implementation
1
Automated process from ad to payment
2
Skill and resource-based meeting scheduling
3
Digitalization of medical records
4
Continuous management of consultations,
appointments, and treatments
Accomplishments
1
Making services digitally accessible
2
Closing sales and treatment cycles
3
Optimal use of resources
The project
Operational efficiency plan
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Planning workflows prior to CRM implementation
Client
Leading infrastructure company
Users
Reps and field techs
Technologies
SALESFORCE
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
4
Avoiding redundant actions
5
Proactive approach to customers
The project
Production floor management software planning and implementation
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Production floor management software planning and implementation
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling
procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Planning and implementation of service and logistics centers
Client
sraeli transportation compant
Users
Support reps & contractors
Technologies
DYNAMICS 365 - Cloud portal and App
Implementation
1
Dozens of guided workflows
2
Automating internal & external communication
3
SLA-based control and monitoring
Accomplishments
1
Reduced response times for hazards & malfunctions
2
Enhanced contractor management
3
User-driven business logic
4
Reduced training times
The project
B2B product for certifying caregivers
Client
International startup
Users
Administrators & caregivers
Technologies
LARAVEL 5, STORYLINE
Implementation
1
Mixed media & video
2
Aligning with strict regulations
3
Interfaces for service providers
4
Manager-employee communication in geographic dispersion
5
Tailoring for various populations
Accomplishments
1
Quick launch
2
Easy to useApp
3
Support for product market penetration
The project
CRM planning and cross-org digital service implementation
Client
Major municipality
Users
Clerks and residents
Technologies
DYNAMICS 365 ON CLOUD, LARAVEL 5
Implementation
1
Dozens of guided workflows
2
Automating internal & external communication
3
Managing document reception and review
4
Core-systems interfaces
5
SLA-based control and monitoring
Accomplishments
1
Making services digitally accessible
to residents
2
Faster response and handeling times
3
Significant reduction in paperwork
4
Improved alignment with the
organization's policies
The project
Planning and implementation of an operational CRM
Client
Esthetician clinic
Users
Reps, secretaries, nurses, and doctors
Technologies
DYNAMICS 365 ON CLOUD. LARAVEL 5
Implementation
1
Automated process from ad to payment
2
Skill and resource-based meeting scheduling
3
Digitalization of medical records
4
Continuous management of consultations,
appointments, and treatments
Accomplishments
1
Making services digitally accessible
2
Closing sales and treatment cycles
3
Optimal use of resources
The project
Operational efficiency plan
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Planning workflows prior to CRM implementation
Client
Leading infrastructure company
Users
Reps and field techs
Technologies
SALESFORCE
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
4
Avoiding redundant actions
5
Proactive approach to customers
The project
Production floor management software planning and implementation
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
The project
Production floor management software planning and implementation
Client
Leading communication provider
Users
Sale reps, support reps
and field technicians
Technologies
BILLING and existing CRM & ERP
Implementation
1
Automated inquiry processes
2
Legal aspects in inquiry and handling
procedures
3
Relevant information made accessible
4
Avoiding redundant actions
5
Proactive approach to customers
Accomplishments
1
Significant reduction in handling time
2
Major reduction in call center inquiries
3
Sharp drop in field tech call-outs
4
Substantial cut in operation costs
Projects showcases
