The Customer
The City Tax Department
Overseeing and validating citizen service requests related to taxation.
Challenges
One of the key challenges in addressing these issues was the complexity of navigating numerous scenarios and regulatory boundaries. The tax branch had to account for a wide range of cases, each with its own set of rules and requirements. Strict compliance with local and national tax regulations added another layer of complexity, making it difficult to create a one-size-fits-all solution and slowing efforts to streamline services.