WalkMaze

Modern Patient Journey

The Problem

Advanced Aesthetic Clinic

A modern medical aesthetics provider aiming to streamline documentation, reduce administrative overhead, and ensure legal compliance through seamless digital transformation.

The Solution

Digital Patient Intake & Informed Consent Workflows

Digitizing pre-treatment processes to enhance clinical efficiency, compliance, and the overall patient journey in aesthetic care.

Users

Clinic Staff
Access structured, validated patient data prior to appointments

Patients

complete guided patient history and consent forms from any device, at their convenience

Technology Stack

Flowmaze

Low-code workflow orchestration

Microsoft Dynamics 365

CRM & case tracking with survey result integration

Tablet/Web Interface

Accessible from home or clinic, with responsive UX

The Customer

Advanced Aesthetic Clinic

A modern medical aesthetics provider aiming to streamline documentation, reduce administrative overhead, and ensure legal compliance through seamless digital transformation.

The Problem

Doctors were spending valuable time on admin tasks instead of patient care. Inadequate data collection and a frustrating user interface further slowed clinical workflows.

Challenges

Privacy and mobile usability presented significant challenges. Medical data needed to be protected at every level, requiring robust security measures and adherence to strict regulations. At the same time, the solution had to function seamlessly on mobile devices, offering doctors quick, intuitive access without compromising data safety or overall user experience.

What We Delivered

Tailored Digital Patient History Forms
Adapted to aesthetic procedures and patient history

Dynamic Branching Logic

Based on symptoms, prior treatments, and risk factors

Dynamic Branching Logic

Based on symptoms, prior treatments, and risk factors

Interactive Informed Consent Workflows

With step-by-step legal disclosures

Interactive Informed Consent Workflows

With step-by-step legal disclosures

Integrated e-Signatures

From both patients and clinicians

Integrated e-Signatures

From both patients and clinicians

Automated Filing

Into the EMR and Dynamics system

Automated Filing

Into the EMR and Dynamics system

Marketing Data Capture

Structured opt-in data collected for follow-up campaigns

Marketing Data Capture

Structured opt-in data collected for follow-up campaigns

Results & Impact

Under 5 minutes digital intake

Completed at home or in the waiting room

Under 5 minutes digital intake

Completed at home or in the waiting room

Faster detection

Of service delivery gaps and agent performance issues

Faster detection

Of service delivery gaps and agent performance issues

Eliminated manual entry

With clean, structured data delivered to staff

Eliminated manual entry

With clean, structured data delivered to staff

Stronger legal compliance

Through mandatory fields and dual sign-off

Stronger legal compliance

Through mandatory fields and dual sign-off

Enhanced patient experience

Transparent, mobile-first process

Enhanced patient experience

Transparent, mobile-first process

More efficient consults

Clinicians better prepared with accurate pre-visit data

More efficient consults

Clinicians better prepared with accurate pre-visit data

Improved conversion & retention

Using collected data for tailored outreach

Improved conversion & retention

Using collected data for tailored outreach

Want to see how you can transform your organization?

Book a demo

or explore real-world use cases on our website

AI for CRM

info@walkmaze.com

AI for CRM

info@applicationcare.net