Last updated: August 15, 2025
By clicking “I Agree,” completing a subscription order, or otherwise accessing or using the Walkmaze products or services, you (“Subscriber” or “you”) enter into this legally binding agreement with Walkmaze Inc. (“Walkmaze,” “we,” “us,” or “our”) and agree to these Terms of Service (“Terms”).
These Terms expressly incorporate by reference our Privacy Policy (available at walkmaze.com/privacy-policy) and, where applicable, our Data Processing Addendum (“DPA”) (available at walkmaze.com/DPA), which together with any subscription form or order constitute the agreement between you and Walkmaze (the “Agreement”).
1. Subscription License and Access
Walkmaze hereby grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Walkmaze software-as-a-service platform (the “Service”) during the applicable paid subscription term, solely for your internal business purposes and in accordance with this Agreement.
You must provide accurate, current, and complete account, contact, and billing information and maintain such information at all times.
You are solely responsible for all activities occurring under your account, whether or not authorized by you, and for maintaining the confidentiality and security of your login credentials.
You shall ensure that all authorized users comply with this Agreement.
All fees are payable in U.S. dollars (unless otherwise specified in the subscription form) and are non-refundable except as expressly provided in this Agreement.
Subscriptions automatically renew for successive terms of equal duration at Walkmaze’s then-current rates unless canceled prior to the renewal date.
Walkmaze may suspend or terminate access to the Service for failure to make timely payment.
4. Service Availability and Support
Walkmaze will provide commercially reasonable support, maintenance, and updates for the Service in accordance with this Agreement.
5. Service Level Agreement (SLA)
Uptime Commitment. Walkmaze shall use commercially reasonable efforts to maintain at least 99.5% uptime per calendar month, excluding scheduled maintenance and force majeure events.
Credits. If uptime falls below this threshold, Subscriber may request service credits as set forth in the SLA documentation, which shall constitute Subscriber’s sole and exclusive remedy for downtime.
Exclusions. The SLA does not apply to Beta Services, misuse, or outages attributable to third-party services beyond Walkmaze’s reasonable control
6. Acceptable Use
Subscriber shall not, and shall not permit others to:
resell, sublicense, or otherwise share access to the Service with unauthorized third parties;
reverse engineer, decompile, disassemble, or attempt to circumvent the Service’s security features;
use the Service to build a competing product or service; or
use the Service in violation of applicable laws or regulations.
7. Data Ownership, Privacy, and Compliance
Ownership. Subscriber retains all right, title, and interest in and to Subscriber data uploaded to or processed by the Service (“Customer Data”).
Processing. Walkmaze will process Customer Data solely to provide and improve the Service, in accordance with this Agreement, the Privacy Policy, and, if applicable, the DPA.
Compliance. Walkmaze complies with applicable data protection laws, including GDPR, UK GDPR, and CCPA/CPRA, to the extent such laws apply to Walkmaze’s processing activities.
Security. Walkmaze implements industry-standard technical and organizational safeguards, including encryption, monitoring, and access controls.
8. Data Retention and Deletion
Walkmaze retains Customer Data for the duration of the subscription unless earlier deletion is requested or longer retention is required by law.
Upon termination or expiration of the subscription, Walkmaze will delete or anonymize Customer Data within ninety (90) days, unless legally required to retain it longer.
9. Subprocessors and Third-Party Services
Walkmaze may engage subprocessors (e.g., hosting, analytics, payment processors) subject to written agreements providing protections no less protective than those required under this Agreement and applicable law.
A current list of subprocessors is available upon request.
Third-party integrations you enable are governed by those providers’ terms and conditions; Walkmaze disclaims responsibility for such services.
If required under GDPR or comparable laws, Subscriber may object to new subprocessors in accordance with the DPA.
10. Service Availability and Support
All rights, title, and interest in and to the Service, including all software, code, APIs, and documentation, are and shall remain the exclusive property of Walkmaze. No rights are granted except as expressly set forth in this Agreement.
11. Beta Services
Walkmaze may, in its sole discretion, provide access to experimental or pre-release features (“Beta Services”). Beta Services are provided “as is”, may be modified or discontinued at any time, are not subject to the SLA, and may not receive support.
12. Warranties and Disclaimers
Limited Warranty. Walkmaze warrants that, during the subscription term, the Service will materially conform to its published documentation when used in accordance with this Agreement.
Disclaimer. EXCEPT AS EXPRESSLY STATED HEREIN, THE SERVICE IS PROVIDED “AS IS” AND WALKMAZE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT.
13. Limitation of Liability
NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT
WALKMAZE’S TOTAL CUMULATIVE LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY SUBSCRIBER TO WALKMAZE FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
14. Term and Termination
Subscriber may cancel its subscription at any time via the account portal, with cancellation effective at the end of the then-current subscription term.
Walkmaze may suspend or terminate access upon written notice if Subscriber materially breaches this Agreement (including for non-payment) and fails to cure within a reasonable period following notice.
15. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, USA, excluding its conflict-of-law principles.
Arbitration. Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules then in effect. The arbitration shall be conducted before a single arbitrator, unless the amount in controversy exceeds $1,000,000, in which case the matter shall be heard by a panel of three arbitrators. The seat of arbitration shall be Dover, Delaware, and the language of arbitration shall be English. Judgment on the award rendered by the arbitrator(s) may be entered in any court of competent jurisdiction.
Class Action Waiver. The parties agree that any arbitration shall be conducted only on an individual basis and not as a class, consolidated, or representative action. The arbitrator(s) shall have no authority to consolidate claims or to hear claims on a class or representative basis.
Injunctive Relief. Notwithstanding the foregoing, either party may seek temporary or permanent injunctive relief in any court of competent jurisdiction to protect its confidential information or intellectual property rights
Consumer Rights. If you are a consumer and not a business entity, you may have the right under applicable law to bring claims in small claims court or to opt out of arbitration within thirty (30) days of first accepting these Terms by sending written notice to Walkmaze Inc., Legal Department, [insert corporate address].
Jury Trial Waiver. TO THE EXTENT PERMITTED BY LAW, EACH PARTY IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT.
Attorneys’ Fees. In any arbitration, litigation, or other proceeding arising out of or relating to this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys’ fees, costs, and expenses from the non-prevailing party, in addition to any other relief to which such party may be entitled.
Time Limit to Bring Claims. To the maximum extent permitted by applicable law, any claim, demand, or cause of action arising out of or relating to this Agreement must be filed within twelve (12) months after the claim first accrues; otherwise, such claim, demand, or cause of action is permanently barred.
16. General Provisions
Incorporation. The Privacy Policy and, where applicable, the DPA are incorporated herein by reference.
Export Control. Subscriber shall comply with all applicable export, re-export, and sanctions laws and regulations
Force Majeure. Neither party shall be liable for delay or failure to perform due to causes beyond its reasonable control.
Assignment. Subscriber may not assign or transfer this Agreement without Walkmaze’s prior written consent. Walkmaze may assign this Agreement in connection with a merger, acquisition, or sale of substantially all of its assets.
Severability. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior and contemporaneous understandings, agreements, negotiations, and representations, whether oral or written.
Acknowledgement. BY COMPLETING THE SUBSCRIPTION, SUBSCRIBER ACKNOWLEDGES THAT IT HAS READ, UNDERSTOOD, AND AGREES TO BE LEGALLY BOUND BY THIS AGREEMENT.
